Frequently Asked Questions
Do you offer rewards for referrals?
Yes. Make sure your referral provides us with your name when signing up so when can send you a token of our appreciation. (Referral rewards apply to anyone and can only be applied to one member per sign up.)
What is the cancellation policy?
In the event you decide to cancel your membership we require 7 days notice prior to the next billing cycle. This allows our office staff to make the necessary changes to your account. Upon cancelling, your membership will end prior to the start of the next billing cycle. To cancel please use the CONTACT link in on our website.
How do I become an affiliate for Our Fit Life?
What is a weekly check-in?
Your weekly check-in will provide your coach with the necessary information to monitor and adjust your plan if needed.
What is the response time for check-ins?
Your coach will send you a response within 48 hours (with the exception of holidays).
How do I update payment information?
Can i purchase a gift certificate?